Refunds & Cancellations

Customer cancellations and no-shows

Tickets are final sale. If you can no longer attend, contact us as soon as possible. We may, at our discretion, approve a transfer to another guest or a credit toward a future Gather & Glow event when the event, timing, capacity, and ticketing platform allow it. A transfer or credit is not effective until we confirm it in writing and does not create a right to a cash refund.

Not attending, arriving late, changing your mind, or being unable to use the ticket does not create a right to a refund. We do not reimburse travel, parking, childcare, lodging, or other third-party costs.

Denied entry or removal for conduct

If we refuse entry or remove a guest because the guest’s conduct is unsafe, threatening, discriminatory, harassing, disruptive, illegal, or materially inconsistent with event or venue rules, no refund, credit, or ticket transfer will be provided, where permitted by law.

If Gather & Glow cancels an event

If Gather & Glow cancels an event, we will notify ticket holders using the purchase contact information. You may choose to move your ticket to a rescheduled event, receive a credit for the price paid that is valid for 12 months, or request a refund of the ticket price paid to the original payment method within 14 days after our notice. If you do not request a refund within that period, we will issue the 12-month credit. We do not reimburse travel, parking, childcare, lodging, or other third-party costs.

If an event is postponed or materially changed

If we postpone an event or make a material change to its date, time, or venue, we will notify ticket holders using the purchase contact information. You may keep your ticket for the changed event, receive a credit for the price paid that is valid for 12 months, or request a refund of the ticket price paid within 14 days after our notice, or before the changed event begins if that is sooner. Changes that are minor or reasonably necessary for safety, supplies, staffing, weather, or venue operations do not automatically qualify for a refund.

Duplicate or mistaken purchases

If you believe you made a duplicate purchase or see a billing error, contact us promptly with the order number and the email used at checkout. We will review the request and respond as required by applicable law. Do not send payment-card information by email or through our website forms.

Partner events and private events

For an event sold or registered through a partner, co-host, Partiful, or another third-party platform, that organizer or platform’s refund policy controls unless the event page expressly says otherwise. A private event is governed by its separate written agreement, including its deposit, cancellation, rescheduling, and refund terms.

How to contact us

Include the event name, order number, purchaser name, and purchaser email. We may ask for reasonable information to verify the request. Refund timing after approval depends on the payment provider and your financial institution.

Gather and Glow Club LLC

Customer-service email: help@gatherandglowclub.com

Mailing address: 9095 East Tanque Verde Road, St. 171 PMB 346, Tucson, AZ 85749